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  • MANAGEMENT
    • OTA commissions – can you cut back?

      Top 5 Questions Your Hotel Reservations Team…

      9 hotel pricing strategies you should know…

      An In-depth Guide to Hotel Revenue Management

      Upselling – The New Challenge for Hoteliers…

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      Top Hospitality & Travel Marketing Trends You…

  • Tips & Trends
    • 5 reasons why you need a cloud-based…

      The 2022 guide to increasing your hotel’s…

      Revenue Management – where is all of…

      OMG! The Quirkiest Homes On Airbnb

      STAAH Get Google – Your questions answered

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      Thoughtful Thursday: Easily Manage your Booking.com Content…

      STAAH Product Updates June

      The Big Travel Rebound Kuala Lumpur &…

      STAAH Integrates with Situ – a leading…

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    • 7 Tips & Tricks To Make Your…

      Facebook Marketing Tips For Your Vacation Rental…

      Why Guest Screening is important for Vacation…

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      Lift in direct bookings & customer satisfaction…

      Hotel Polo Towers Group Maximize Growth &…

      Crescent Spa & Resorts Saw Average Annual…

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34% Rise in Online Bookings & Revenue with STAAH for Grand Kampar Hotel

23 April 2018
Online Bookings


The deluxe Malaysian property attributes the success to a switch from manual booking process to automation via STAAH’s cloud-based channel manager.

 


Located in the heart of Taman Bandar Baru Kampar in Kinta Valley in Malaysia, Grand Kampar Hotel boasts impressive Spanish architecture and warm service.

It lies within easy reach of the local university, banks, corporations and factories. A wide variety of restaurants and bistros are within walking distance. Eco-recreation activities such as bird watching, trekking, fishing, caving and white water rafting are also accessible from the property. The hotel is popular with business travellers and ideal for conferences and weddings (it is located just 170km north of Kuala Lumpur).

The Challenge

For any modern property, surviving without a channel manager can be a nightmare. With hundreds of distribution channels, primarily online travel agents (OTAs), managing inventory and rates can soon become overwhelming.

“We found ourselves spending hours doing the paper work and logging on to various extranets to make updates,” says Vivien Kong, Front Office Manager, Grand Kampar Hotel.“In addition to this reservations were ridden with errors as room availability was not being updated in real time across multiple channels.”

The risk of overbooking was prevalent and growing as the number of channels was on the rise.

Joining the STAAH Network

The solution to Grand Kampar’s distribution woes came in the form of a channel manager.

STAAH’s Instant Channel Manager is a cloud-based platform that follows a pooled inventory system and makes updates instantly across all connected distributed channels with a single login.

STAAH is a very simple and extremely user friendly platform, says Vivien. We were set up and trained in no time.

The integration with IDB was quick and effortless, ensuring an end-to-end integration of the booking process.

The Results Are Evident

Less than three months since being connected, the property is reporting a 34% increase in bookings and revenue from online channels.

Another huge gain is the efficiency.

We save many man hours since adopting STAAH. It is a highly intuitive and user focused platform.

Vivien also reports a drop in reservation errors, now almost nil, thanks to the seamless integration between the channel manager and their property management system – IDB.

As STAAH has streamlined operations and improved efficiency, the managers and teams can focus on interacting more with guests.

Closing Remarks

STAAH has spelt a new era in online revenue management for Grand Kampar Hotel. The above results are just a beginning. Vivien has full confidence that STAAH’s channel manager will continue to push the growth bar for this deluxe property.

“It is a simple and affordable solution for any property. And STAAH’s service is excellent with a support team member at hand whenever needed,” says Vivien.

We can now get on with the business of improving online revenue and delivering an excellent service.


Grand Kampar Hotel is a  deluxe hotel in Kampar lies within Kinta Valley, close proximity to Cameron Highlands, Perak, Malaysia.

34% Rise in Online Bookings & Revenue with STAAH for Grand Kampar Hotel was last modified: April 21st, 2020 by staah

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