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STAAH Blog

  • Home
  • MANAGEMENT
    • OTA commissions – can you cut back?

      Top 5 Questions Your Hotel Reservations Team…

      9 hotel pricing strategies you should know…

      An In-depth Guide to Hotel Revenue Management

      Upselling – The New Challenge for Hoteliers…

  • Marketing
    • Hotel marketing | 11 Tips to Kickstart…

      Hotel marketing | Local SEO cheat sheet…

      Digital Marketing: 10 Things Hoteliers Should Be…

      6 Hotel Marketing Trends to try for…

      Top Hospitality & Travel Marketing Trends You…

  • Tips & Trends
    • 5 reasons why you need a cloud-based…

      The 2022 guide to increasing your hotel’s…

      Revenue Management – where is all of…

      OMG! The Quirkiest Homes On Airbnb

      STAAH Get Google – Your questions answered

  • News
    • MEET THE TEAM: WIPARAT, BUSINESS DEVELOPMENT MANAGER,…

      Thoughtful Thursday: Easily Manage your Booking.com Content…

      STAAH Product Updates June

      The Big Travel Rebound Kuala Lumpur &…

      STAAH Integrates with Situ – a leading…

  • Vacation Rentals
    • 7 Tips & Tricks To Make Your…

      Facebook Marketing Tips For Your Vacation Rental…

      Why Guest Screening is important for Vacation…

      Digital marketing for hotels & vacation rentals…

      Don’t let energy bills soak up your…

  • Success Stories
    • No more inventory glitches for Le ROI…

      How STAAH helped Escapades at Midhill in…

      Lift in direct bookings & customer satisfaction…

      Hotel Polo Towers Group Maximize Growth &…

      Crescent Spa & Resorts Saw Average Annual…

  • Resources
    • All BLAAH BLAAH @STAAH e-Books Podcast Testimonials Webinars

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      STAAH PRODUCT MASTERCLASS – SERIES 2 REVENUE…

      Smart Distribution & Building a Resilient Business…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      BLAAH BLAAH @STAAH with Tunku Iskandar

      STAAH E-Guide: A-go-to-Communication Guide for Vacation Rentals

      STAAH e-Book How To Set Up Your…

      Opening Checklist post COVID-19: Things To Keep…

      EBOOK: BEGINNERS GUIDE TO REVENUE MANAGEMENT

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      D Elegance Hotel Johor Malaysia STAAH Testimonial

      Plume Villas New Zealand STAAH Testimonial

      Tunamaya Beach & Spa Desaru Malaysia STAAH…

      de Laxston Hotel Indonesia STAAH Testimonial

      STAAH PRODUCT MASTERCLASS – SERIES 2 REVENUE…

      Smart Distribution & Building a Resilient Business…

      STAAH Product Masterclass – Series 1 How…

      STAAH Webinar Utilize Integrated Technology Ecosystem to…

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MEET THE STAAH TEAM: Juan Fidel Manalese – Partner Service & Support Representative, New Zealand

22 March 2019
Juan Fidel - STAAH

Customer service is his core strength. And passion for hospitality technology makes him a stellar. Always ready to be of assistance, meet Juan from the partner service team.


Tell Us About Your Hospitality/Technology Career… Your Journey to STAAH.

I started my career being a computer programmer, as I was always very interested in technology. My 4-year long stay in Dubai helped me uncover my passion for hospitality as I met and enjoyed being around people with diverse backgrounds and cultures, from various parts of the world.

STAAH’s partner service role has been perfect for me as it marries both these elements: Interacting with different people every day and supporting their technology needs. It’s been an amazing 2-year journey now with STAAH, and I continue enjoying my role, being a part of people’s lives and being hands-on with technology too.

Juan Fidel - STAAH Team

What do you like most about STAAH and your job?

I love the sync we share within the team and feel like one big family. We enjoy shared lunches, crack crazy jokes, get to play our cool playlists and I get to be the DJ too, most of the time.

Having said that, every new day brings new learnings as no client is the same and no situation is the same either. Being able to solve customers’ problems and gaining their satisfaction and validation is truly enriching.

The exposure to global clientele while being in the midst of innovative technology solutions is the best mix, I have landed myself in.

 What is your success mantra?

Patience is a key element of success”. I firmly believe in this for my day to day activities as my role involves gathering information and fixing issues quickly. Only if I am a good listener and can patiently hear to all requirements, can I offer the best solution.

Also, my motto in life is “Anything is possible”.

Tell Us About Your Interests Outside STAAH. Do They Help You Do Your Job Better?

I love and enjoy good food, no matter the cuisine. I also love to read books, J.K Rowling being my favourite. When with friends, I enjoy a game of basketball and thanks to STAAH, they had sponsored one of our games last year in Rotorua.

I am a mix of an introvert and a social person, and that helps me a great deal in my role, given the nature of this industry.

Basketball Event NZ - STAAH


 

MEET THE STAAH TEAM: Juan Fidel Manalese – Partner Service & Support Representative, New Zealand was last modified: April 17th, 2020 by staah

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