Boosting OTA performance and efficiency, RatiLanna Riverside Spa Resort thrives with STAAH’s powerful channel management solution.
Nestled on the tranquil banks of the Ping River in Chiang Mai, RatiLanna Riverside Spa Resort is where modern luxury meets centuries-old Lanna heritage. Just minutes from the international airport and iconic cultural attractions, this five-star resort offers guests more than a stay — it’s an immersive journey into the heart of Northern Thailand.
With 107 elegantly designed rooms and suites, award-winning spa experiences, riverside dining, and unique local offerings like sunrise alms-giving and scenic river cruises, RatiLanna offers something truly special. But as their reputation grew, so did the complexity of managing bookings across multiple platforms.
The challenge: juggling channels slowed them down
Like many top-tier resorts, RatiLanna found it increasingly difficult to keep up with the demands of digital distribution. Manual updates to availability and rates across OTAs were taking up too much time — and the risk of errors or overbookings loomed large.
“We needed a solution that could keep pace with the way the industry was evolving,” says the team at RatiLanna. “The old system just wasn’t efficient anymore.”
STAAH: working smarter for better results
Enter STAAH Channel Manager — a platform chosen by RatiLanna for its reliability, seamless OTA integration and user-friendly interface.
With real-time updates and centralised control, STAAH transformed how the resort handled inventory and rates. The intuitive dashboard made it easy for the team to stay on top of bookings without the stress of manual syncing.
STAAH helped the RatiLanna team simplify operations overnight. It saved them time, reduced booking errors and gave the team more control over our online presence.
The results: Increased efficiency, visibility & growth
Since implementing STAAH, RatiLanna has seen:
- Smoother operations across all online channels
- Fewer errors and manual tasks
- Stronger performance on OTAs thanks to accurate rate and inventory management
- Enhanced visibility that supports their position as a leading luxury resort in Chiang Mai
Even without using STAAH’s booking engine yet, the resort has gained significant value through the channel manager alone — and with a forward-looking approach, they’re keeping an eye on future tech enhancements to strengthen direct bookings as well.
A partner that grows with you
From seamless integration to responsive support, what RatiLanna values most is STAAH’s ability to adapt and grow with their business. In a fast-moving hospitality landscape, STAAH has given the luxury resort the tools and flexibility required to stay ahead of the curve.
As RatiLanna continues to welcome guests seeking authentic Thai luxury, they now do so with a modern, digital foundation — powered by STAAH.
