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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

      Tapping into Wellness Tourism: A Hotelier’s Guide

      Overcoming common challenges in channel management for…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

      Nova Express Pattaya expands online visibility with…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

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      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

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      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

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      STAAH Weekly Hospitality Quiz: 20 December

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CityBlue Hotels and STAAH: A six-year journey into excellence

8 July 2024
CityBlue Hotels

Looking for more user-friendly technology and better support, Africa’s CityBlue Hotels found STAAH. The rest is history.


CityBlue is a borderless, branded group of business-centric hotels in Eastern and Southern Africa’s major cities, supported by a world-class digital infrastructure.

As an African-born business which was founded in 2013 with immense passion, the ambition of this decade is to consolidate CityBlue as Africa’s fastest-growing local hotel chain.

While focused on business clientele, CityBlue’s current hotels are also conference-and-leisure-friendly, located in three African port cities, two major interior capitals and one secondary city off the coast of Kenya.

CityBlue Hotels 3Background

For large hotels and groups in particular, efficiency remains a constant hurdle to jump. Unnecessary time spent on manual work, slow data entry and error-prone admin tasks is not only annoying, but detrimental to revenue performance. In the case of CityBlue Hotels, online distribution was manually managed. To support its ambitions of powering into a leading African group of hotels, automation using modern hotel technology was not a wish. It was a must.

CityBlue HotelsSTAAH was a game changer

Since implementing STAAH, CityBlue’s operations have undergone a remarkable transformation. The enhanced features of STAAH channel manager have streamlined rate and inventory management processes through a stable and real-time connection to a variety of online channels to update inventory and rates.

STAAH’s unified platform also allowed rates and inventory to be managed from a single dashboard for all properties. This has not just saved countless hours but has also reduced the risk of errors and overbookings, providing a seamless booking experience for guests.

STAAH MAX Channel ManagerIt’s this power and performance that melts away the headaches of hoteliers across the globe and makes STAAH one of the industry’s leading hotel platform. By saving time and simplifying the workload on the backend, CityBlue is able to focus more attention on their guests and look more closely at how they grow revenue – the real things the team should be thinking about.

All good decisions are centred on data. A key ask from CityBlue when looking for the right technology platform was easy access analytics and insights to inform their revenue and marketing strategy and STAAH didn’t disappoint. STAAH’s platform’s robust reporting tools enable CityBlue’s team to track performance metrics in real-time and optimise revenue management strategies accordingly. The group also uses STAAH RateSTalk to monitor competitor rates and ensure their pricing is holistic and competitive.

With business being a key segment, STAAH GDS has been critical to enhance CityBlue’s global reach via travel agents and corporate travel planners. Managed like any other online travel agents (OTA) through the central dashboard, STAAH GDS has opened CityBlue’s participation in TMC and Consortia programme with personal guidance from the STAAH team to wade through the unique complexities of this channel.

Understanding the importance of online reviews, STAAH ReviewMinder was another add-on product CityBlue Hotels invested in to maximise the potential of guest reviews to drive acquisition and a positive online reputation.

CityBlue Hotels 2One platform making all the difference

The STAAH platform has been designed to meet the specific goals of hoteliers, which is why hotels and groups and CityBlue often see immediate results when it comes to boosting revenue and seeing a holistic improvement to operations.

The CityBlue team has been impressed with the positive impact made by STAAH. Its simple user interface has meant quick and wide adoption of this technology through the group, positively impacting operations. The time and effort saved, combined with the increased accuracy and connectivity, have not only improved their bottom line but have also allowed our staff to focus on delivering exceptional guest experiences.

What also sets STAAH apart of the rest is its customer support. When you join the STAAH network, you come on board not as a customer, but as a partner and can be assured that a dedicated team will support you quickly when required and proactively reach out to harness the power of their platform and maximise its benefits.

CityBlue Hotels 1


STAAH GDS

CityBlue Hotels and STAAH: A six-year journey into excellence was last modified: July 2nd, 2024 by Nashi Dasgupta

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