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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

      Tapping into Wellness Tourism: A Hotelier’s Guide

      Overcoming common challenges in channel management for…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

      Nova Express Pattaya expands online visibility with…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

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      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

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      STAAH Weekly Hospitality Quiz: 10 January

      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

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STAAH increases direct revenue & broadens reach for luxury hotel chain

8 April 2024
lamrin 1

India’s Lamrin Hotels & Resorts has been on the STAAH network since 2022. We asked them how it is making a difference to their operation.


Lamrin Hotels and Resorts is a luxurious collection of hotels formed to deliver an unparalleled holiday experience. Their boutique hotels are inspired by natural elements and designed to provide guests with an exquisite and unique aesthetic. Each hotel reflects the local culture while offering the utmost comfort and luxury.

Headquartered in Delhi, the hotel chain has three hotels and a fourth one opening soon. Every hotel features private butler service, anytime breakfast, and freshly prepared food that can be customised to a guest’s needs. Its personalised service makes the chain popular with leisure travellers.

Seamless connectivity broadens reach

Channel managers are not new to Lamrin Hotels & Resorts. However, their previous provider didn’t offer a real-time connection and updates were ridden with errors. This resulted in incorrect updates and booking errors.

Lamrin Hotels also needed a suite of online travel agents (OTAs) to broaden its reach, including all major OTAs and some niche sites that are not connected to many channel managers.

STAAH made it easy to connect to these OTAs. Most importantly, based on industry feedback, it could be relied on for seamless service.

Lamrin Boutique Cottages, Rishikesh

Lamrin Boutique Cottages, Rishikesh

Powerful multi-property features

Lamrin’s previous distribution solution didn’t offer a multi-property environment. This increased the challenges the group faced with rate plans required for every property. With STAAH, a single rate plan can be applied to all properties and bulk updates made quickly.

The group further chose to scale up its direct bookings with the STAAH booking engine for groups – SwiftBook. The booking engine was customised to fit Lamrin’s brand and is completely mobile responsive. Discounts can be set up dynamically and applied at property level or geographically. Secure payments and zero commissions on bookings make the booking engine more attractive.

Among other benefits of STAAH is its insightful reporting. Making pricing decisions is a lot simpler with the data and analysis the STAAH platform provides. Reports can be toggled between properties or viewed at group level.

Lamrin Norwood Green, Palampur

Lamrin Norwood Green, Palampur

Easy to use and great customer service

STAAH is a platform that is designed and built by hoteliers, keeping a user-first approach. As a result the platform is highly intuitive. Training teams to come up to speed with its features is easy and it shaves off hours in managing channel and booking engine updates.

The icing on the cake with STAAH is its customer service – proactive and quick. There are extensive online guides and when issues are raised via their ticketing system, they are addressed in a timely fashion to avoid negative impact to the business.

If you look at all the options STAAH offers in terms of connectivity, bookings, inventory and rate management, it’s the most comprehensive distribution and booking solution.

Lamrin Ucassaim Hotel, Goa

Lamrin Ucassaim Hotel, Goa


STAAH Booking Engine 1

STAAH increases direct revenue & broadens reach for luxury hotel chain was last modified: April 3rd, 2024 by Nashi Dasgupta

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