"attract guests"

Hotels around the world have started making bigger moves to win back lost grounds from online travel agencies (OTA). But is enough being done to own the customers entirely and…

Your hotel website gives potential travellers a chance to view the most important aspects of your property. Your website should be creating potential customers to paying guests.  People are not…

A Complaint is like a Carrot The ‘Carrot Model’ is an analogy to help understand the root cause of complaints and win customers’ love. Developed by Hospitality expert Doug Kennedy,…

The modern world offers guests more options than ever before. But what is it about historic hotels, that skews their decisions in its favour? Modern travellers are constantly in search…

Distribution plans need diversified strategies to cater to seasonal changes. A well-thought-out action plan helps maintain healthy levels of demand all year long. Seasonal changes affect occupancy rates. The slow…

Travellers are willing to spend up to 30% more than the average daily room rates (ADRs) when they feel that they are getting a better deal by booking a package.…

We may not have the crystal ball, but it’s hard to miss these trends that are likely to be shaping your marketing come 2020 and beyond. 1. The future is…

Thailand based property increases revenue by 8 million baht after using STAAH’s distribution and technology. About the Property Based in Phi Phi Islands, Chaokoh is a full-service hospitality company with…

We’re adding to our growing list of 250+ global integrations! Between October 2018 to Feb 2019, we connected with ten new service providers, including online travel agencies (OTAs), reservation platforms,…

“I’m at home in any role in the hospitality business.” Coffee making isn’t really Katie Calvey’s strong point. Thankfully, that isn’t a hiring criterion (officially anyway!) at STAAH. Hospitality, on…