"guest experience"

Travellers have more choice than ever before thanks to the rise of the ‘sharing economy’. What’s more, this new breed of peer-to-peer network has reshaped the behaviour of travellers forever.…

[apester-exclude-playlist] When a guest enters your lobby, chances are they are about to have their first human interaction with your hotel’s individual “brand.” How ready is your front desk to…

[apester-exclude-playlist] Ready or not, the new year is upon us and new goals waiting to be set. Does your 2019 plan take into consideration these key changes expected to hit…

Be passionate. Be professional. Success will follow. Swiss-Belhotel International chairman shares his recipe for business growth. One of the world’s fastest-growing hotel and hospitality management groups, Swiss-Belhotel International, has a…

Artificial intelligence (AI) now infiltrates every element of the travel process. Today, website chatbots, personalized search platforms, and in-room virtual assistants are being deployed to improve customer engagement, boost conversion…

An integration with Viator will prompt guests to book directly on a property’s website to see activities in the area. Properties stand to earn a minimum 3% commission on all…

Chinese tourists are the most powerful single source of change in the tourism industry according to UN World Tourism Organisation. Follow these tips from Ctrip, Asia’s largest travel company, on…

It’s not a big hotels gig. It is certainly not difficult to execute. And, it’s becoming more of a reality in travel than you imagined. Let’s take a 360 tour…

If you want a larger share of the 1.55 million room nights booked each day on this platform, you need to make the most of how you present and use…

The integration of the mobile friendly PMS with the STAAH’s channel manager will allow properties full access to web bookings and their selected online travel agencies (OTAs), thereby streamlining their…