"guest experience"

More online channels connected without requiring more of the team’s time and energy; here’s all that Bali’s Adiwana Hotels & Resorts is loving about the STAAH channel manager. Adiwana: providing…

Some Indian hotels are reporting occupancy rates of 80%, the highest it has been since the pandemic started affecting our lives. Between border closures, conference cancellations, and widespread apprehension about…

The full-service Malaysian hotel group Royale Chulan Hotels & Resorts struggled with a very manual distribution set-up … till STAAH came along. Royale Chulan Hotels & Resorts is a Malaysian…

As the influence of electronic word of mouth increases, how your guests review you online has a very real impact on bookings. According to TripAdvisor, 83% of travelers refer to…

Looking to multiply its keys, India’s Accord Hotels and Resorts found its technology match in STAAH. Read more about its growth here. Spread across some serene locations such as Chennai,…

Incorrect rates and sync issues with OTAs are a thing of the past since Malaysia’s Swiss-Garden hotels connected with STAAH. Located in the historic state of Melaka [Malaysia], Swiss-Garden Hotel…

As revenues shrink, increasing productivity has become a pressing priority. To be competitive, you must be able to run your hotel efficiently – yet profitably. Efficiency brings greater price flexibility…

Highland House wanted to make the management of distribution and generation of online bookings simple. Then STAAH happened. Built-in 1911 as three-terrace dwellings, Highland House in Dunedin [New Zealand] is…

Great guest experience begins with your website, even before the guest walks in through the door. Your website should be creating potential customers to paying guests. Attract visitors with a…

It is important to stay on top of your game and keep delivering exceptional service. Customer satisfaction in the hospitality industry cannot be neglected especially with so much competition around. …