"guest experience"

Inviting strangers into your vacation rental can be nerve-racking for even the most seasoned host or property manager. While most travellers are well-meaning customers who intend to use your rental…

A lot of leaders, including some with decades of experience who work at top-tier companies, do not fully understand the difference between “hospitality” and “guest service.” Industry expert Doug Kennedy…

Understanding which customer groups drive the greatest value is critical to the success of your revenue management strategy. Before sophisticated marketing and advertising technologies existed, the “spray and pray” method…

We hear the word everywhere, but what does it really mean for hospitality business owners and why should we try and incorporate sustainability in a guest’s experience? The aim is…

While none of us can completely know what’s in store, one thing we can count on is change, embracing it, adapting to it and doing our best to use this time…

Oaky, the hospitality industry’s fastest-growing upselling platform, and STAAH, a pioneer in cloud-based channel management and booking engines, have joined hands to offer STAAH’s 10,000+ clients a seamless upselling experience.…

Dubai based Four Apple Hotels’, Saif Jugari, makes this insightful comment after completing a course from ARMA – especially designed for practicing revenue managers. Another STAAH client has successfully completed…

Aspiring hospitality entrepreneurs can find themselves in plenty of trouble by failing to protect their business with adequate liability insurance and waivers. Running a boutique hospitality business is easier than…

It is a fact that repeat customers bring the biggest chunk of revenue for your hotel. And large hotel chains have invested a lot of time and money researching on…