Some aspects of the guest experience are timeless. Travellers tend to expect, among many other things, cleanliness, complimentary shampoo, proximity to business meetings or key attractions, and a great view.…
"guest experience"
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As a hotelier, there’s not much that’s more important to your business than guest satisfaction. It drives rate, fills rooms, improves rankings, and keeps your property ahead of the competition. …
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Experiences. Unique the better. Modern travelers are savvier lot and love to try new things. They are adventurous and are always on the prowl for unique exciting experiences. Hotel shopping…
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The “WOW’ factor is critical in building lasting impressions. And these moments help open doors to many important things: customer loyalty, word-of-mouth marketing, and increased long term business. See the…
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The humble shoehorn and bubble shower caps have long since been replaced by newer amenities. Here’s a list of amenities that will earn you goodie points with modern travellers. Some…
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The leading hospitality distribution specialist confirmed that it has secured a corporate deal to power the distribution of Malaysia’s Sun Inns Hotel group’s 22 properties. As part of the partnership,…
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Cambodia’s Sala Lodges find the recipe for hospitality success after signing up for STAAH’s services. About Sala Lodges Not just any hotel, Sala Lodges offer guests an authentic Cambodian experience…
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In an ideal world, a hotel’s service would be so efficient that customers would never have cause to complain. The truth is, however, that no system is flawless and increasingly…
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With the integration to STAAH’s real-time online distribution technology, Ramee Group of Hotels, Resorts & Apartments has streamlined its channel management to report a significant increase in online bookings and…
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All employees are revenue management ambassadors for their organisations. Everyone contributes to the revenue success of a business in both direct and non-direct ways. Surprisingly, the value of operational excellence…