"guest experience"

Some aspects of the guest experience are timeless. Travellers tend to expect, among many other things, cleanliness, complimentary shampoo, proximity to business meetings or key attractions, and a great view.…

As a hotelier, there’s not much that’s more important to your business than guest satisfaction. It drives rate, fills rooms, improves rankings, and keeps your property ahead of the competition. …

Experiences. Unique the better. Modern travelers are savvier lot and love to try new things. They are adventurous and are always on the prowl for unique exciting experiences. Hotel shopping…

The “WOW’ factor is critical in building lasting impressions. And these moments help open doors to many important things: customer loyalty, word-of-mouth marketing, and increased long term business. See the…

The humble shoehorn and bubble shower caps have long since been replaced by newer amenities. Here’s a list of amenities that will earn you goodie points with modern travellers. Some…

The leading hospitality distribution specialist confirmed that it has secured a corporate deal to power the distribution of Malaysia’s Sun Inns Hotel group’s 22 properties. As part of the partnership,…

Cambodia’s Sala Lodges find the recipe for hospitality success after signing up for STAAH’s services. About Sala Lodges  Not just any hotel, Sala Lodges offer guests an authentic Cambodian experience…

In an ideal world, a hotel’s service would be so efficient that customers would never have cause to complain. The truth is, however, that no system is flawless and increasingly…

With the integration to STAAH’s real-time online distribution technology, Ramee Group of Hotels, Resorts & Apartments has streamlined its channel management to report a significant increase in online bookings and…

Hotels rely on OTAs like Booking.com, Agoda, and Expedia to stay visible and fill rooms. But while these platforms drive bookings, they can also cause unintended revenue loss — not…