In the hotel industry live chat is used more as a tool to extend a hotel’s service offering into its online presence and as a weapon to win the fierce…
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"guest experience"
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Your hotel website gives potential travellers a chance to view the most important aspects of your property. Your website should be creating potential customers to paying guests. People are not…
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Staying true to our belief in continuous innovation and creation of best practices, we are excited to bring to your table, the results of our hard work. In the last…
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WhatsApp for hotels helps to grow potential customers. Learn how to use WhatsApp for marketing for hoteliers & covert opportunities into meaningful business. Before you start reading further, look at…
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A Complaint is like a Carrot The ‘Carrot Model’ is an analogy to help understand the root cause of complaints and win customers’ love. Developed by Hospitality expert Doug Kennedy,…
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The modern world offers guests more options than ever before. But what is it about historic hotels, that skews their decisions in its favour? Modern travellers are constantly in search…
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Puns usually exploit words that either sound similar or have different possible meanings. Some are clever, some are hilarious, and some are so bad that they are actually good 😀…
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Technology nowadays is indispensable to businesses. It is how they survive in such a competitive market. Hotels can no longer do without digital solutions because this is how travellers are…
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Travellers are willing to spend up to 30% more than the average daily room rates (ADRs) when they feel that they are getting a better deal by booking a package.…
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Within six months STAAH has impressed Malaysian client e.city Hotel with its online cloud-based system. e.City Hotel is located in the Southern Klang Valley of Malaysia, 20 minutes away from…