"guest experience"

Bad hospitality experiences can spread pretty fast in today’s connected world. To avoid getting into a messy situation, it is important to stay on top of your game and keep…

Connecting via STAAH helped Nihal Hospitality Group streamline its online channels and the results are seen in the bottom line. The Group Nihal Hospitality Group is a privately owned hospitality…

We’ve put together some tips to help you become a power user of Google Maps. In 2016, Google decided to turn its billion plus users editors. It has been introducing…

Your front desk staff is a gold mine for extra revenue. With a little bit of training, they can be trained to convert enquiry calls into bookings. More importantly, being…

The increase followed the property signing up to STAAH’s trilogy of products – website, booking engine and channel management. The Experience Located in the lovely coastal suburb of Sumner in…

Airbnb has more listings than the world’s top five hotel chains combined. Naturally this affects everyone, from the small motel owner to hotel chains, who are now finding new ways…

Adding STAAH’s ConvertDirect Booking Engine to their website and integrating with their Instant Channel Manager reaps beyond-expected results for the Scottish hospitality group. The Hospitality Business… Destiny Scotland Group manages…

It doesn’t matter what type of accommodation provider you are, the impression your staff make on a guest or a prospective guest determines whether they’ll be booking, returning, or whether…

Are you a regional hotel or motel operator looking for ways to grow occupancy and revenue in an increasingly competitive market? You’ll be keen to read these tips and insights…

Some people are born to be in hospitality. Friendly, outgoing and with a never ending passion to serve guests; these are special people. Others need to work at it. So…