"guest experience"

From tech support to owning three hotels, Jin Kim’s can-do attitude and ability to make lemonade from the lemons life threw is getting him to places where most of us…

Coral Sea Hotels will have access to STAAH’s market-leading online distribution and booking technology following the partnership announcement that extends to all seven properties in the group. The roll-out of…

On the hunt for a distribution solution that was powerful, affordable and easy to use, Mudgee Apartments found the perfect match in STAAH. Read more about this successful partnership. The…

From fashion to hospitality, Nayantara’s journey to success is driven by an inherent creative streak and a deep understanding of her environment and the people’s needs. The Sri Lankan designer…

The right aesthetics, a few creative focal points, some playful props, and attentive service can get your property on the ladder to becoming an Insta-star. Here are some tips to…

[apester-exclude-playlist] From warm welcomes to attentive service, Rotorua hotelier Mike Gallagher of the Arista Group sums up his Indian tiki tour through these amazing experiences. “I have amassed a lifetime…

[apester-exclude-playlist] In case you missed it, here are some key updates from the big guns – Google, Facebook, and YouTube – and emerging trends that you should care about. Some…

[apester-exclude-playlist] If a guest has a good experience at your property, they’ll tell a friend or family. Chances are these people might want to check you out themselves. This cycle…

The new season is a good time step back and rethink your room types. Is it time for a change? Tamie Matthews from RevenYou explores. A jolly good spring clean…

Every so often your property may get itself into a situation where you have too many promotions on the go. Some may not work, others are duplicated and a select…