"guest experience"

From fashion to hospitality, Nayantara’s journey to success is driven by an inherent creative streak and a deep understanding of her environment and the people’s needs. The Sri Lankan designer…

The right aesthetics, a few creative focal points, some playful props, and attentive service can get your property on the ladder to becoming an Insta-star. Here are some tips to…

[apester-exclude-playlist] From warm welcomes to attentive service, Rotorua hotelier Mike Gallagher of the Arista Group sums up his Indian tiki tour through these amazing experiences. “I have amassed a lifetime…

[apester-exclude-playlist] In case you missed it, here are some key updates from the big guns – Google, Facebook, and YouTube – and emerging trends that you should care about. Some…

[apester-exclude-playlist] If a guest has a good experience at your property, they’ll tell a friend or family. Chances are these people might want to check you out themselves. This cycle…

The new season is a good time step back and rethink your room types. Is it time for a change? Tamie Matthews from RevenYou explores. A jolly good spring clean…

Every so often your property may get itself into a situation where you have too many promotions on the go. Some may not work, others are duplicated and a select…

Emerging from the internet clutter and reaching your target audience via social media is becoming increasingly difficult. One evergreen cut-through is running competitions. Let’s look at some promotion ideas to get you on…

Are you worried about the alarmingly high drop-off rates at the booking stage? You’re not the only one. 81.6%* of online travel bookings are abandoned according to a survey –…

There’s a lot of love about STAAH’s SwiftBook booking engine. Here’s an update on the latest from this stable to help you grow your online bookings. 6 Key Benefits of…