"guest experience"

[apester-exclude-playlist] In case you missed it, here are some key updates from the big guns – Google, Facebook, and YouTube – and emerging trends that you should care about. Some…

[apester-exclude-playlist] If a guest has a good experience at your property, they’ll tell a friend or family. Chances are these people might want to check you out themselves. This cycle…

The new season is a good time step back and rethink your room types. Is it time for a change? Tamie Matthews from RevenYou explores. A jolly good spring clean…

Every so often your property may get itself into a situation where you have too many promotions on the go. Some may not work, others are duplicated and a select…

Emerging from the internet clutter and reaching your target audience via social media is becoming increasingly difficult. One evergreen cut-through is running competitions. Let’s look at some promotion ideas to get you on…

Are you worried about the alarmingly high drop-off rates at the booking stage? You’re not the only one. 81.6%* of online travel bookings are abandoned according to a survey –…

There’s a lot of love about STAAH’s SwiftBook booking engine. Here’s an update on the latest from this stable to help you grow your online bookings. 6 Key Benefits of…

With a diverse portfolio of properties on offer, Alex Villas needed a platform that was flexible, yet high-performing. STAAH fitted seamlessly to deliver the results. About Alex Villas Bali-based Alex…

Messenger is bigger than Snapchat, Twitter and Instagram combined. Besides it is an instant and direct way to build trust with your potential guests. A decade ago communications was via…

“We had no hospitality experience when we started.” The right technology partners help Alpha Motor Inn owners establish a successful motel business. About Alpha Motor Inn Located in the heart…