"hotel blog"

We are excited to share the STAAH top 2017 moments, developments and successes. It was another awesome year with a shining award under our belt and partnerships with the best…

He may be living every boy’s dream – driving a fire truck – but Heritage & CityLife Hotel’s marketing manager, Scott Rees, was drawn into voluntary fire service by a…

In an ideal world, a hotel’s service would be so efficient that customers would never have cause to complain. The truth is, however, that no system is flawless and increasingly…

You’re probably well into finalizing your social media strategy for 2018. Here are a few things that are probably included in this plan. If not, think again. 2017 has been…

As we inch closer to the new year, we take look at what lies on the horizon to help you plan for 2018. Will it be another year of disruptive…

We’re adding to our growing list of 200+ global integrations! In October we connected with seven service providers, including two new online travel agencies (OTAs) and four new property management…

This young couple has big dreams to own their own spot under the Queenstown sky, preferably with a ski field as their backyard. How they’re making it happen is quite…

Are you doing everything to increase your revenue during local events? Events are a boon for hoteliers. Whether it’s a big game, a concert or a local festival, events present…

Most Important Questions your Reservation Agent should ask. But, there is a reason why the guest has dialed in and not completed the booking online. That’s where your reservation sales…

We’re adding to our growing list of 200+ global integrations! In September we connected with six service providers, including three new online travel agencies (OTAs) and two new property management…