Tips & Trends

A peek into the workings of a hospitality group where the new hygiene standards are not just a need; it is a part of their ethos. It’s clear that we’re…

For hoteliers, gift vouchers present an instant injection of cash into (now) ailing businesses. For guests, the offers are almost too tempting to resist. Almost 30-35% of online gift vouchers…

We hear the word everywhere, but what does it really mean for hospitality business owners and why should we try and incorporate sustainability in a guest’s experience? The aim is…

60% of visitors to OTAs visit your website. As a smart hotelier, would you not want to capitalise on this visit and bag a commission-free direct booking? Edwin Saldanha shares…

There’s never been a better time to learn a new skill or brush up on your knowledge of a certain topic. Free online courses during this period are proving to…

In a rapidly evolving world, your business needs a recovery plan that adapts to changing customer behaviour. Once the curves are flattened, what will the world look like? It is…

Head of Sales – STAAH Australia, John Clune is working from home at Sydney. Not new to this style of working, he shares his experience and some suggestions that has…

Their occupancy and revenue may have plummeted, but the service standards of these hotels are incomparable as they help communities fight COVID-19. Accommodation providers may not be the frontline warriors…

You cannot influence border restrictions, flight cancellations or corporate travel bans due to the Coronavirus outbreak. But you can tweak your strategy to make up for the lost revenue. 90,000+…

The next big season will be upon your hotel before you know it. With the right plan in place ( a.k.a marketing mix), you can keep your property at capacity…