"guest experience"

Setting a price – customers are willing to pay, based on the perceived value to them, is one of the highly recommended pricing techniques. Revenue Management expert and Founding Director…

To support the rapid global growth of STAAH, the hotel industry’s leading guest acquisition platform, Tony Howlett joins at the company headquarters as the new Chief Operating Officer.  His appointment…

Hotels can leave you in surprise when it comes to quirkiness. Best stay is always cherishable but funny weird experiences are even more unforgettable. Have a look at a few…

In the hotel industry live chat is used more as a tool to extend a hotel’s service offering into its online presence and as a weapon to win the fierce…

Your hotel website gives potential travellers a chance to view the most important aspects of your property. Your website should be creating potential customers to paying guests.  People are not…

Staying true to our belief in continuous innovation and creation of best practices, we are excited to bring to your table, the results of our hard work. In the last…

WhatsApp for hotels helps to grow potential customers. Learn how to use WhatsApp for marketing for hoteliers & covert opportunities into meaningful business.  Before you start reading further, look at…

A Complaint is like a Carrot The ‘Carrot Model’ is an analogy to help understand the root cause of complaints and win customers’ love. Developed by Hospitality expert Doug Kennedy,…

The modern world offers guests more options than ever before. But what is it about historic hotels, that skews their decisions in its favour? Modern travellers are constantly in search…

Puns usually exploit words that either sound similar or have different possible meanings. Some are clever, some are hilarious, and some are so bad that they are actually good 😀…