"guest experience"

Access to accurate, timely data is not just helpful in any domain; it’s essential. Reporting is like the front desk of your property’s performance – it’s where everything is tracked,…

Running a hotel in today’s competitive market involves more than just offering comfortable rooms and great service. With the hospitality industry adapting to evolving guest expectations and the rapid growth…

Manual updates are a thing of the past for Vivatel Kuala Lumpur whose investment in a tech boost has paid off in a big way. Vivatel Kuala Lumpur, strategically nestled…

Managing online bookings is one of the biggest challenges for hotels today, especially when they work with multiple Online Travel Agencies (OTAs) like Booking.com, Expedia, and Agoda.  Without the right…

The hospitality industry is evolving, with sustainability taking center stage. Today’s travelers are more eco-conscious, seeking accommodations that reflect their values.  As hoteliers, investing in green practices is not just…

In a strategic move to drive digital transformation in India’s hospitality sector, New Zealand-based hospi-tech solutions firm STAAH has entered into a Memorandum of Understanding (MoU) with Sayaji Hotels in…

Online reviews play a critical role in the hospitality industry, shaping guest perceptions and influencing booking decisions. Why Managing Multiple Review Platforms is Crucial? Identifying Key Platforms and Your Target…

With 87% of travelers reading online reviews before booking and 53% abandoning a website that takes longer than three seconds to load, hotels cannot afford to overlook digital marketing. Yet,…

We’re back with our second product update of 2025 – think of it as leveling up from smooth sailing to balanced cruising! January set the stage, and now we’re fine-tuning,…

More than 80% of travelers read reviews before booking a hotel. One negative review can influence potential guests, but the right response can turn the situation around and even strengthen…