It’s been an interesting year putting together a content library via this blog so you can catch up on the latest hospitality trends, tips to grow your business, hospitality distribution,…
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FeaturedMANAGEMENT
Are negative reviews losing your bookings? Here’s what you need to do
18 November 2020As the influence of electronic word of mouth increases, how your guests review you online has a very real impact on bookings. According to TripAdvisor, 83% of travelers refer to…
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Vouchers can be an effective way to increase online sales, acquire new customers, and encourage return visits. Arm yourself with these tools, tips, and tricks to master this relatively underutilized revenue…
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FeaturedMANAGEMENT
An automated world: how hospitality is using AI to enhance guest experience
28 October 2020With its ability to streamline processes, provide valuable insights, and optimize experiences, artificial intelligence (AI) is driving the new wave of responsive, guest-centric hospitality. While some remain sceptical, most hoteliers…
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Use this pause in travel to drive valuable content and ramp-up preference for your brand. International travel may have come to a standstill, but people are still dreaming of their…
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It is important to stay on top of your game and keep delivering exceptional service. Customer satisfaction in the hospitality industry cannot be neglected especially with so much competition around. …
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FeaturedTips & Trends
Managing COVID-19: how to soften the impact on your independent hotel?
23 September 2020The world and business in the hospitality industry may seem out of your control right now, but there are definite measures you can take to make things a bit easier.…
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Hoteliers and vacation rentals have slowly started opening their doors to a more competitive market than ever before. No matter whom they catered to previously, the COVID-19 impact has meant…
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FeaturedTips & Trends
From high-touch to no-touch: how hotel guest experience has changed?
9 September 2020A lot has changed in these few short months. What has not changed is your guests’ expectation to be wowed by your experience and service. It used to be that…
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If you’re finding it hard to stay calm during this pandemic, you’re not alone. Besides the health impact, the economic effect is crippling – who better to understand this than hoteliers.…