It is important to stay on top of your game and keep delivering exceptional service. Customer satisfaction in the hospitality industry cannot be neglected especially with so much competition around. …
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FeaturedTips & Trends
Managing COVID-19: how to soften the impact on your independent hotel?
23 September 2020The world and business in the hospitality industry may seem out of your control right now, but there are definite measures you can take to make things a bit easier.…
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Hoteliers and vacation rentals have slowly started opening their doors to a more competitive market than ever before. No matter whom they catered to previously, the COVID-19 impact has meant…
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FeaturedTips & Trends
From high-touch to no-touch: how hotel guest experience has changed?
9 September 2020A lot has changed in these few short months. What has not changed is your guests’ expectation to be wowed by your experience and service. It used to be that…
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If you’re finding it hard to stay calm during this pandemic, you’re not alone. Besides the health impact, the economic effect is crippling – who better to understand this than hoteliers.…
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Virus struck and doing everything to save your business, do you suddenly find yourself taking the digital marketing reins but don’t know where to begin? Firstly, you’re not the only…
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Content marketing for the hotel industry is really important as it is the core of any successful digital marketing campaign and can be really helpful to attract potential guests. WHAT…
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Travel and hospitality as we know it has changed – for good as most experts would say. How you manage and adapt to this change is critical to survival. Shrouded…
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As the hotel distribution landscape continues to evolve and complexities and costs grow, effective hotel distribution and pricing strategies are more important than ever. Gone are the days where travel…
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FeaturedMANAGEMENT
Accommodation Owners Guide To Hospitality Technology and Operational Excellence
15 July 2020Technology has changed the landscape of how we operate and interact with our guests. Travelers now expect to communicate instantly and so it is wise to assess if we have…