"Channel Manager"

Good demand forecasting can help make the most out of the ‘peaks’ and better avoid the ‘valleys’ through proper room rate decisions, staff allocation, property maintenance and hotel operations. Forecasting…

Loyalty programmes were born in recession and expected to expand their reach as we get into the throes of another economic crash. Is your property on the ball with loyalty?…

If 2020 is anything to go by, trends are an educated guess. What really happens isn’t for anyone to know in advance. Except perhaps Nostradamus. Here are some trends we…

Some Indian hotels are reporting occupancy rates of 80%, the highest it has been since the pandemic started affecting our lives. Between border closures, conference cancellations, and widespread apprehension about…

Use this pause in travel to drive valuable content and ramp-up preference for your brand. International travel may have come to a standstill, but people are still dreaming of their…

Great guest experience begins with your website, even before the guest walks in through the door. Your website should be creating potential customers to paying guests. Attract visitors with a…

The world and business in the hospitality industry may seem out of your control right now, but there are definite measures you can take to make things a bit easier.…

Guest writer and Hospitality coach Doug Kennedy shares his tips on how hotel’s front desk staff can help with your hotel’s recovery. As my frequent readers know, I have long…