"guest experience"

A whopping 96% of TripAdvisor users will be swayed by online reviews. What are you doing to get more of these for your property? Half of your potential customers don’t…

The adoption of new technologies, including STAAH’s channel manager and booking engine helped the Ambassador Hotels Group achieve phenomenal online success. India’s Ambassador Hotels Group attributes its phenomenal Online Revenue…

Fantastic customer service and an effective online review management strategy are integral to the success of Nelson’s Century Park Motor Lodge, winner of multiple TripAdvisor awards. Owner Jackie Thomsen shares tips…

Make 2017 a year of improved guest satisfaction, better guest engagement and increased revenue by committing to these easy-to-keep marketing resolutions of a smart hotelier.

As travellers plan their getaways, social media becomes the modern-day travel brochure. From stunning resort views on Instagram to family-friendly getaways on Facebook, your guests are constantly scrolling, dreaming, and…

Optimised October! As the world gears up for the upcoming holiday season and New Year rush, we’re rollingout updates to keep your systems running at their best.  Expect faster performance,…

A winning hotel distribution strategy isn’t just about more OTAs, but integrated systems powering efficiency, trust and growth. When it comes to hotel distribution, many hoteliers still assume success lies…

With the latest update to the TACT (Travel Agent & Corporate Travel) module, we’re excited to introduce the Travel Agent Booking Engine, powered by SwiftBook.  This new feature brings Travel…

Step Up September! The travel rush isn’t slowing down, and neither are we. This month’s update trims the clutter, powers up performance, and makes booking smoother than ever, so you…

Discover how seamless GDS integration with PMS, CRS, and channel managers boosts efficiency, reduces errors and attracts high-value bookings. When hoteliers hear the words Global Distribution System (GDS), the first…