"guest experience"

Running out of ideas to market your property on Facebook, Twitter, Instagram, blog or any other form of social media? Here are some post suggestions to get your creative juices…

By effectively implementing a yield management strategy thanks to a channel manager, Fariyas Group has been able to grow its online business exponentially. Nilesh Raorane, the group’s General Manager talks…

A whopping 96% of TripAdvisor users will be swayed by online reviews. What are you doing to get more of these for your property? Half of your potential customers don’t…

The adoption of new technologies, including STAAH’s channel manager and booking engine helped the Ambassador Hotels Group achieve phenomenal online success. India’s Ambassador Hotels Group attributes its phenomenal Online Revenue…

Fantastic customer service and an effective online review management strategy are integral to the success of Nelson’s Century Park Motor Lodge, winner of multiple TripAdvisor awards. Owner Jackie Thomsen shares tips…

Make 2017 a year of improved guest satisfaction, better guest engagement and increased revenue by committing to these easy-to-keep marketing resolutions of a smart hotelier.

December Done Right! As the year reaches its grand finale and the holiday rush turns into a full orchestra, we’re fine-tuning the instruments behind the scenes to keep everything in…

A booking engine can only convert well when it’s supported by the right set of widgets. With so many options available today: rate checkers, upsell boxes, urgency messages, review widgets,…

Unlike the old summer-vacation-centric model many regions follow, hotels across much of Asia are seeing that year-end isn’t just a lull, it’s becoming a meaningful booking period. According to recent…

As travellers plan their getaways, social media becomes the modern-day travel brochure. From stunning resort views on Instagram to family-friendly getaways on Facebook, your guests are constantly scrolling, dreaming, and…