"guest experience"

Adding STAAH’s ConvertDirect Booking Engine to their website and integrating with their Instant Channel Manager reaps beyond-expected results for the Scottish hospitality group. The Hospitality Business… Destiny Scotland Group manages…

It doesn’t matter what type of accommodation provider you are, the impression your staff make on a guest or a prospective guest determines whether they’ll be booking, returning, or whether…

Are you a regional hotel or motel operator looking for ways to grow occupancy and revenue in an increasingly competitive market? You’ll be keen to read these tips and insights…

Some people are born to be in hospitality. Friendly, outgoing and with a never ending passion to serve guests; these are special people. Others need to work at it. So…

As we inch closer to the new year, we take look at what lies on the horizon to help you plan for 2018. Will it be another year of disruptive…

We’re adding to our growing list of 200+ global integrations! In October we connected with seven service providers, including two new online travel agencies (OTAs) and four new property management…

This young couple has big dreams to own their own spot under the Queenstown sky, preferably with a ski field as their backyard. How they’re making it happen is quite…

Another year has nearly flown by. You are probably in the midst of or getting started on your strategy for the next year. We’ve put together some trends to consider…

Most Important Questions your Reservation Agent should ask. But, there is a reason why the guest has dialed in and not completed the booking online. That’s where your reservation sales…

STAAH rings in a new era of efficiency for the Bay of Islands property with no double bookings and thousands of dollars saved in commissions in under two years. The…