"guest experience"

Gift cards can be an effective way to increase online sales, acquire new customers and encourage return visits. Arm yourself with these tools, tips and tricks to master this relatively underutilised…

The playing field for hotels is quite level nowadays. So what is it that you can do differently to outsmart the competition? Sameer Khan, Revenue Manager for The Byke Hotels…

On the back of consistent growth worldwide and ever-growing opportunities in the booming European market, we’re thrilled to open our new office in the United Kingdom. Cambridge is our sixth…

Gone are the days of simple strategies, when prices were dropped in low season and hiked up at peak times. The onset of dynamic – even disruptive – OTAs has…

Trying to figure what’s wrong with the script? Why are your direct online bookings below expected levels? Take a close look at your booking engine. Is it effective? Is it…

Your channel manager reports are a gold mine of information that will help you optimise your channels, boost revenue and increase profitability. Find out what you can learn from these…

Are you new to channel management? Not sure what a channel manager is or whether it’s right for your property? Then you’ve come to the right place. Here we’ve picked…