Tips & Trends

Empowered guests mean increased comparative search online. If your hotel website and booking experience don’t stack up, you could be missing out. In an increasingly digitalised world, it comes as…

Communication with the hotel guests is key while establishing brand loyalty. When the guests are not emotionally connected with your brand, they may opt to stay at some other place…

It may seem bad at the outset but overbooking has its pros too. Here’s a quick guide to a hotel’s overbooking strategy and how to make it work to your…

Hotel guest experience is used to encompass every aspect of a brand’s offerings; including the quality of customer service, advertising, bundling, product and service features, ease of use, and reliability.…

Hotel Distribution Channel is by no means a one-size-fits-all scenario. It is also not a figure-it-out-once and forget about it task. Your Hotel Distribution Strategy should evolve with times and…

The latest travel trend, especially for millennials, micro-cation is brief travel fling to make the most of your precious time off. In the 2019 Vacation Confidence Index* released by Allianz Global…

With COVID-19 restrictions slowly declining, more and more people are planning family vacations, romantic weekend getaways, and road trips with their friends. If you’re a hotel owner, you need to…

One of the biggest adopters of technology, the hospitality industry is yet again transforming its tech stack to take on the changing guest behaviour. Not in too distant a future,…

There is no mistaking the importance of online reviews for hospitality. 85% customers trust online reviews before making a booking. Guests read as much as seven reviews before forming their…

It has been an interesting year, tourism across the globe has been a topsy-turvy – putting together a mix of content from 2021 to catch up on the hospitality tips…