Do you know your millennials from boomlets? Is Gen Z driving growth in your segment or are you reliant on the baby boomers? In this post we delve a little…
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In an ideal world, a hotel’s service would be so efficient that customers would never have cause to complain. The truth is, however, that no system is flawless and increasingly…
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Modern consumer wants instant gratification, one that cannot always be filled by a human, at least not efficiently. Chatbots fill this gap and with massive development, this technology has become…
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300 hours of video uploaded every minute. Five billion videos watched daily on the channel. YouTube is big; second largest search engine after Google in fact. What are you doing…
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Are you doing everything to increase your revenue during local events? Events are a boon for hoteliers. Whether it’s a big game, a concert or a local festival, events present…
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The internet is a great place to be, but it is rampant with threats from hackers and malware. Our ever vigilant IT team recently shared some cyber security tips that…
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With a little bit of planning, a carefully thought-out strategy and armed with a powerful gift voucher management system, you can substantially increase your holiday sales. Let’s get started. Get…
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Following our post on blog ideas, many of you asked us about how to choose a blogging platform? Which one is the best? In this blog, we take a closer…
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A top agent for your hotel, the revenue manager is charged with bringing back much needed zing into your revenue management tactics, changing the direction of your RevPar graph and…
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Gift vouchers are a fantastic way to get in new customers and encourage repeat visits from loyal guests. If you’re not selling as many as you’d like, these proven tactics…